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Purpose and Capabilities

The Google Drive Connector empowers Agentforce agents to seamlessly interact with Google Drive, enabling comprehensive file management and content access directly within agent-driven workflows. Agents can search for files and folders, retrieve file content, upload new documents, create folders, manage permissions, and organize cloud storage. This integration facilitates automation of document-centric processes, enhances collaboration by allowing agents to share and manage access to files, and provides a robust way to integrate Google Drive’s storage capabilities into various business applications.

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Key Tools

The Google Drive Connector provides a suite of tools for interacting with files and folders. Below are some of the primary tools available:
Tool NameDescriptionExample Inputs
google_drive_search_fileSearches for files or folders based on name, type, or other criteria.query_string: "report_q3_final", parent_folder_id: "folder_123"
google_drive_read_fileReads the content of a specified file.file_id: "file_abc_789"
google_drive_upload_fileUploads a new file to a specified folder.file_path: "/local/path/to/document.pdf", folder_id: "folder_xyz", file_name: "Uploaded Document.pdf"
google_drive_create_folderCreates a new folder in Google Drive.folder_name: "New Project Alpha", parent_folder_id: "folder_root"
google_drive_update_fileUpdates the content or metadata of an existing file.file_id: "file_def_456", new_content_path: "/local/path/to/updated_version.docx"
google_drive_delete_itemDeletes a file or folder.item_id: "file_or_folder_id_to_delete"
google_drive_share_fileShares a file or folder with specified users or groups, setting permissions.file_id: "file_ghi_123", email_address: "user@example.com", role: "writer", notification_message: "FYI"
google_drive_list_folder_contentsLists all files and folders within a specified folder.folder_id: "folder_jkl_789"
(Note: Actual tool names and parameters may vary based on the final implementation.)

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Prerequisites

Before you can use the Google Drive Connector, you need:
  1. A Google Account: Access to Google Drive is managed through a Google account.
  2. Google Cloud Platform (GCP) Project: You’ll need a GCP project to enable the Google Drive API and create credentials.
  3. Google Drive API Enabled: Ensure the Google Drive API is enabled for your GCP project.
  4. OAuth 2.0 Credentials: You must create OAuth 2.0 credentials (Client ID and Client Secret) in your GCP project to allow the ACP connector to authenticate.
  5. Permissions: The Google account used for authentication must have the necessary permissions to access the files and folders your agents will interact with.

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Setup Guide

Setting up the Google Drive Connector involves configuring OAuth 2.0 authentication to allow Agentforce to securely access your Google Drive.
  1. Create or Select a GCP Project:
  2. Enable the Google Drive API:
    • In the GCP Console, navigate to “APIs & Services” > “Library”.
    • Search for “Google Drive API” and enable it for your project.
  3. Configure OAuth Consent Screen:
    • Navigate to “APIs & Services” > “OAuth consent screen”.
    • Choose “Internal” or “External” user type. For most enterprise uses, “Internal” is appropriate if all users are within your Google Workspace organization. Otherwise, select “External”.
    • Fill in the required application details (app name, user support email, developer contact information).
    • Add the necessary scopes for Google Drive. Common scopes include:
      • https://www.googleapis.com/auth/drive (Full access)
      • https://www.googleapis.com/auth/drive.file (Per-file access)
      • https://www.googleapis.com/auth/drive.readonly (Read-only access)
      • (Consult the Google Drive API documentation for the precise scopes needed for your intended agent capabilities.)
    • Add test users if your app is in “testing” mode (for external user types).
  4. Create OAuth 2.0 Credentials:
    • Navigate to “APIs & Services” > “Credentials”.
    • Click ”+ CREATE CREDENTIALS” and select “OAuth client ID”.
    • Choose “Web application” as the application type.
    • Give your client ID a name (e.g., “Agentforce ACP Connector”).
    • Under “Authorized redirect URIs”, add the redirect URI provided by Agentforce for ACP. This URI is crucial for the OAuth flow to complete successfully. (This URI will be specific to your Agentforce ACP setup.)
    • Click “Create”. You will be shown a Client ID and Client Secret. Securely store these credentials, as they will be needed to configure the connector in Agentforce.
  5. Configure the Connector in Agentforce:
    • In your Agentforce ACP configuration interface, navigate to the Google Drive Connector settings.
    • Enter the Client ID and Client Secret obtained in the previous step.
    • Initiate the authorization flow. You will be redirected to Google to grant permission for Agentforce to access your Google Drive on behalf of the authenticating user.
    • Once authorized, the connector will store the necessary tokens securely.

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Common Use Cases

  • Automated Report Archiving: Agents can automatically upload generated reports or documents to specific folders in Google Drive.
  • Document Retrieval for Customer Support: Support agents (or AI-powered virtual assistants) can quickly search and retrieve relevant documents (e.g., FAQs, manuals, customer files) from Google Drive to assist users.
  • Collaborative Document Workflows: Agents can create new documents (e.g., from templates), share them with team members, and manage versions.
  • Data Collection from Shared Drives: Agents can access and process data from files stored in shared Google Drive folders as part of larger data analysis workflows.
  • Backup and Synchronization: Agents can be tasked with backing up important files from other systems to Google Drive.

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Troubleshooting Tips

  • Authentication Errors (401/403):
    • Verify that the Client ID and Client Secret are correctly entered in Agentforce.
    • Ensure the Google Drive API is enabled in your GCP project.
    • Check that the correct OAuth scopes were requested and granted during the consent process.
    • Confirm the redirect URI in GCP matches the one used by Agentforce.
    • The user whose credentials are used for authentication must have access to the specific files/folders.
  • File Not Found Errors:
    • Double-check the file_id or folder_id being used.
    • Ensure the authenticated user has permission to access the specified item.
  • API Rate Limits:
    • Google Drive API has usage limits. If you encounter errors related to rate limiting, you may need to optimize your agent’s API calls or request a quota increase from Google.
  • Scope Issues:
    • If an agent cannot perform a specific action (e.g., delete a file when it should be able to), review the OAuth scopes granted to the application. You might need to re-authorize with additional scopes.
  • “App Not Verified” Screen:
    • If you are using an “External” user type for the OAuth consent screen and haven’t completed Google’s app verification process, users might see a warning. For internal or trusted applications, this might be acceptable, but for broader use, app verification is recommended.
For further assistance, consult the official Google Drive API documentation.