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The Salesforce Marketing Cloud Analytics Connector for ACP empowers Agentforce agents to access campaign performance data, email analytics, and reporting insights to drive data-driven marketing decisions.

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Purpose and Capabilities

This Connector provides tools to interact with Marketing Cloud’s reporting and analytics APIs:
Tool NameDescriptionExample Inputs
marketing_cloud_get_email_send_summaryRetrieves performance summary for email sends.send_id, job_id, date_range, metrics_to_include
marketing_cloud_get_campaign_performanceGets comprehensive campaign performance metrics.campaign_id, date_range, metrics_list, segment_breakdown
marketing_cloud_list_recent_sendsLists recent email sends with basic performance data.date_range, limit, send_classification, sort_by
marketing_cloud_get_top_performing_emailsRetrieves top performing emails based on specified metrics.metric_type, date_range, limit, campaign_filter
marketing_cloud_get_email_engagement_dataGets detailed engagement metrics for specific emails.email_id, send_id, date_range, engagement_types
marketing_cloud_get_subscriber_engagementRetrieves engagement history for specific subscribers.subscriber_key, email_address, date_range, engagement_types
marketing_cloud_get_bounce_reportGets bounce and delivery failure details.send_id, bounce_types, date_range, include_details
marketing_cloud_get_unsubscribe_reportRetrieves unsubscribe data and trends.date_range, list_ids, unsubscribe_reasons, include_demographics
marketing_cloud_get_click_tracking_dataGets detailed click tracking and link performance.send_id, email_id, date_range, link_breakdown
marketing_cloud_get_open_tracking_dataRetrieves email open tracking and timing data.send_id, email_id, date_range, device_breakdown
marketing_cloud_get_journey_performanceGets performance metrics for Journey Builder journeys.journey_id, date_range, metrics_list, version_id
marketing_cloud_get_automation_reportRetrieves execution reports for Automation Studio.automation_id, date_range, execution_status, include_errors
marketing_cloud_get_data_extension_statsGets usage and growth statistics for Data Extensions.data_extension_key, date_range, stat_types
marketing_cloud_get_send_time_optimizationRetrieves send time optimization performance data.campaign_id, date_range, time_zone, optimization_metrics
marketing_cloud_export_tracking_dataExports detailed tracking data for analysis.send_ids, date_range, data_types, export_format

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Prerequisites

  • Marketing Cloud Account: Your organization must have an active Salesforce Marketing Cloud account with Analytics/Intelligence features.
  • API Integration:
    • An Installed Package must be created in Marketing Cloud Setup with API Integration component.
    • Appropriate permissions for Analytics and Reporting data access.
    • Required Scopes: analytics_read, email_read, campaigns_read, tracking_read
  • Marketing Cloud Intelligence: Some advanced analytics features may require Marketing Cloud Intelligence license.
  • Data Retention: Ensure your Marketing Cloud account has appropriate data retention settings for historical reporting.

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Setup Instructions

  1. Create Installed Package:
    • In Marketing Cloud Setup, go to Apps > Installed Packages.
    • Click New and provide package details.
    • Add API Integration component with these permissions:
      • Email: Read, Write (for email metadata)
      • Tracking: Read (for engagement data)
      • Analytics: Read (for performance metrics)
      • Campaigns: Read (for campaign data)
  2. Configure Authentication:
    • Note the Client ID and Client Secret from your API Integration.
    • Configure OAuth 2.0 authentication flow.
    • Obtain access tokens with appropriate scopes.
  3. Set Up Data Access:
    • Ensure your API user has access to the business units containing the campaigns you want to analyze.
    • Configure appropriate folder permissions for email and campaign assets.
  4. Test API Access:
    • Use the Marketing Cloud REST API to test basic operations.
    • Verify you can retrieve email send data and campaign information.

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Authentication

The Marketing Cloud Analytics Connector uses OAuth 2.0 authentication: 
POST https://YOUR_SUBDOMAIN.auth.marketingcloudapis.com/v2/token
Content-Type: application/json

{
  "grant_type": "client_credentials",
  "client_id": "YOUR_CLIENT_ID",
  "client_secret": "YOUR_CLIENT_SECRET",
  "scope": "analytics_read email_read campaigns_read tracking_read"
}

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Available Metrics

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Email Performance Metrics

  • Delivery Metrics: Sent, Delivered, Bounced, Delivery Rate
  • Engagement Metrics: Opens, Clicks, Open Rate, Click Rate, Click-to-Open Rate
  • Conversion Metrics: Conversions, Revenue, ROI
  • List Growth: Subscribes, Unsubscribes, Net Growth

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Campaign Metrics

  • Reach: Total Recipients, Unique Recipients
  • Engagement: Total Engagement, Engagement Rate
  • Performance: Campaign ROI, Cost per Engagement
  • Timing: Send Time Performance, Optimal Send Times

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Advanced Analytics

  • Predictive Analytics: Engagement Scoring, Send Time Optimization
  • Segmentation: Performance by Segment, Demographic Breakdown
  • Journey Analytics: Journey Performance, Path Analysis
  • A/B Testing: Test Results, Statistical Significance

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Common Use Cases

  • Performance Reporting: Generate automated reports on campaign performance.
  • Content Optimization: Identify top-performing email content for reuse.
  • Audience Insights: Analyze subscriber engagement patterns and preferences.
  • Campaign Planning: Use historical data to optimize future campaigns.
  • ROI Analysis: Track and measure marketing campaign return on investment.
  • Automated Alerts: Set up notifications for performance thresholds.

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Data Freshness and Availability

  • Real-time Data: Some metrics are available in near real-time (5-15 minutes delay).
  • Historical Data: Historical reporting data is typically available within 2-4 hours.
  • Data Retention: Standard retention periods apply (typically 6-12 months for detailed tracking data).
  • Aggregated Data: Summary metrics may be available for longer periods.

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Rate Limits and Best Practices

  • API Limits: Marketing Cloud enforces rate limits (typically 2,500 calls per minute).
  • Data Volume: Large data exports may take time to process and should be handled asynchronously.
  • Caching: Implement caching for frequently accessed metrics to reduce API calls.
  • Batch Requests: Use batch endpoints when available to retrieve multiple metrics efficiently.
  • Error Handling: Implement proper retry logic for transient errors and rate limit responses.

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Security Considerations

  • Data Privacy: Ensure compliance with privacy regulations when accessing subscriber data.
  • Access Control: Use principle of least privilege for API access permissions.
  • Token Security: Store and rotate OAuth tokens securely.
  • Audit Logging: Maintain logs of analytics data access for compliance purposes.
  • Data Encryption: Ensure all API communications use HTTPS encryption.