The Salesforce Commerce Cloud Connector for ACP allows Agentforce agents to tap into your e-commerce platform, enabling a wide range of functionalities from product browsing and basket manipulation to order placement and customer account management. This empowers agents to assist users with their shopping experience, provide product information, and manage e-commerce transactions.

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Purpose and Capabilities

This Connector facilitates interaction with Salesforce Commerce Cloud’s capabilities, primarily via OCAPI (Open Commerce API) or SCAPI (Salesforce Commerce API).

Tool NameDescriptionExample Inputs
commerce_cloud_search_productsSearches for products based on keywords, category, or other filters.search_query, category_id (optional), refinements_map (optional), sort_rule
commerce_cloud_get_product_detailsRetrieves detailed information for a specific product ID.product_id, expand_options (e.g., images, prices, availability)
commerce_cloud_get_product_availabilityChecks real-time availability/stock for a product.product_id, inventory_list_id (optional)
commerce_cloud_get_product_priceGets the price(s) for a specific product.product_id, quantity (optional)
commerce_cloud_add_item_to_basketAdds a specified quantity of a product to the current user’s basket.product_id, quantity, options_map (optional)
commerce_cloud_get_basketRetrieves the contents of the current user’s active basket.basket_id (if known, else uses session)
commerce_cloud_update_basket_itemUpdates the quantity or options of an item in the basket.basket_id, item_id, quantity (optional), options_map (optional)
commerce_cloud_remove_basket_itemRemoves an item from the basket.basket_id, item_id
commerce_cloud_create_order_from_basketConverts the current basket into an order (places the order).basket_id, payment_instrument_id, shipping_address_id
commerce_cloud_get_customer_ordersRetrieves a list of orders for the authenticated customer.customer_id, status_filter (optional), date_range (optional)
commerce_cloud_get_order_detailsRetrieves detailed information for a specific order.order_no or order_id
commerce_cloud_get_customer_profileRetrieves the profile information for the authenticated customer.customer_id
commerce_cloud_update_customer_profileUpdates the profile information for the authenticated customer.customer_id, profile_data_map
commerce_cloud_get_store_availability(For BOPIS) Checks product availability at specific store locations.product_id, store_ids_list or postal_code, radius

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Prerequisites

  • Salesforce Commerce Cloud Instance: An active B2C or B2B Commerce Cloud instance (SiteGenesis, SFRA, or PWA Kit/Composable Storefront).
  • API Client Configuration:
    • An API Client ID (and potentially a Client Secret or API Key depending on the authentication method) must be configured in Commerce Cloud Account Manager or Business Manager.
    • Permissions for the API Client must be set correctly to allow access to the desired OCAPI/SCAPI resources (e.g., Shop API, Data API).
  • OCAPI/SCAPI Settings:
    • Ensure the relevant OCAPI or SCAPI settings are enabled and configured for your site(s) in Business Manager (e.g., global preferences, site-specific preferences, resource permissions).
    • Familiarity with your instance’s OCAPI/SCAPI version and base URLs.
  • Understanding of Commerce Cloud Concepts: Knowledge of Commerce Cloud terms like Products, Categories, Baskets (Carts), Orders, Promotions, Customer Profiles, Inventory Lists, Site Configuration, etc.

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Setup Instructions

  1. Configure API Client in Commerce Cloud:
    • Account Manager (for OCAPI Client ID): Create an API Client with appropriate organization-level roles.
    • Business Manager (for OCAPI/SCAPI settings):
      • Navigate to Administration > Site Development > Open Commerce API Settings (or relevant SCAPI configuration area).
      • Define API client permissions for specific resources and HTTP methods (e.g., GET /products, POST /baskets).
      • Ensure the API client has access to the sites it needs to interact with.
    • Securely store the Client ID, Client Secret (if applicable), and any other relevant credentials.
  2. Configure ACP Connector:
    • The ACP administrator will configure the Commerce Cloud Connector settings within ACP.
    • This will involve providing the Client ID, any necessary secrets/keys, the base URL for your Commerce Cloud instance’s APIs (e.g., https://your-instance.commercecloud.salesforce.com/s/YourSite/dw/shop/vXX_X), and specifying the authentication mechanism to be used (e.g., Client Credentials Grant, Shopper Login and API Access Service - SLAS).
  3. Verify Connection:
    • Use a simple tool like commerce_cloud_search_products with a common keyword to test if the connection, authentication, and basic API access are functioning.

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Common Use Cases

  • Product Discovery & Assistance: Agent helps a user find products, check details, or compare items.
  • Shopping Cart Management: Agent adds items to a user’s cart, updates quantities, or removes items on their behalf.
  • Order Placement & Status: Agent assists a user in placing an order or checks the status of an existing order.
  • Customer Account Support: Agent helps a user retrieve their order history or update their profile information.
  • Personalized Recommendations (via Product Data): Agent uses product data to suggest related items or promotions.
  • Inventory Checks: Agent checks if a product is in stock online or at a nearby store (if BOPIS is enabled).

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Troubleshooting Tips

  • Authentication Errors (401 Unauthorized):
    • Verify API Client ID and any secrets/keys are correct.
    • Ensure the API Client is enabled and has the correct grant types configured.
    • For OCAPI, check that the x-dw-client-id header is being sent correctly.
    • For SCAPI with SLAS, ensure the token exchange process is working.
  • Permission Denied (403 Forbidden):
    • The API Client lacks the necessary permissions for the specific OCAPI/SCAPI resource or HTTP method being accessed. Review permissions in Business Manager.
    • Ensure the API client has access to the specific site being targeted.
  • Resource Not Found (404 Not Found):
    • Double-check product IDs, category IDs, order numbers, etc.
    • Verify the OCAPI/SCAPI endpoint path and version are correct.
  • Incorrect Site Context: Ensure API calls are targeting the correct Commerce Cloud site ID if your instance has multiple sites.
  • API Rate Limits: Commerce Cloud APIs have rate limits. Monitor usage and implement retry mechanisms if necessary.
  • OCAPI/SCAPI Versioning: Be mindful of the API version you are targeting, as capabilities and request/response structures can change between versions.
  • Customizations: If your Commerce Cloud instance has significant customizations to objects or APIs, standard tools might need adjustments or custom tools might be required.

This connector provides a powerful link between Agentforce agents and your Salesforce Commerce Cloud storefronts.